Research shows that “more than 85 percent of a message we communicate to others is conveyed not in the words but in the tone and manner in which they are delivered.”  I saw this first hand in a recent meeting when one of the participants made it very clear—in body language, tone, and language—that she was going to be disagreeable.  Arms crossed, with no attempt to bring others into her point of view other than by sheer force and with every sentence beginning with a negative, she ensured that her point of view was going to be heard.  It was tiring and not very satisfying for others trying to participate in the conversation. This non-approach to communication was highlighted in a book I’ve been reading entitled Humility Is the New Smart:  Rethinking Human Excellence In the Smart Machine Age.  In an era when the best research indicates that 47 percent of U.S. jobs will be replaced by technology within the next ten to twenty years, authors Edward D. Hess and Katherine Ludwig make the case …