Day: March 9, 2020

Servant Leadership

“The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” Max DePree, the long-time CEO of the furniture and design pacesetter Herman Miller, wrote those words in his small but influential book Leadership is an Art, and they’ve stuck with me through the years. In the early 1980s, as I was preparing to take my first leadership post as the executive director of a nonprofit organization, I read Robert K. Greenleaf’s 1977 book Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness. A humanities major without any background in management or business, I was looking for guidance on how to lead, motivate, and manage people. Greenleaf’s words resonated with me, even if I didn’t come close to fully understanding their implications. “The servant-leader is servant first,” he wrote. “It begins with the natural feeling that one wants to serve, to serve first.” I went on to study other management and leadership theories, attended a Harvard Business School executive …