“The single biggest problem in communication is the illusion that it has taken place.” This observation was included in a recent online post about the history of jargon, and it got my attention.  I’ve been writing and reading a boat-load of reports, letters, and proposals in the past few weeks, and I know how easy it is to make the mistake of thinking that communication has “taken place.”  I’ve made the mistake myself recently, on more than one occasion. “Excessive use of jargon can weigh down our communication and can be taxing to listeners. It may make it more difficult for others to grasp the full meaning behind our message. Worst of all, using jargon can be distancing. It may make some listeners feel excluded because they may not understand all the jargon and buzzwords being used—especially if it comes on thick and fast.” So what, according to the author, tops the current list of bothersome business buzzwords?  Synergy.  Low-hanging fruit.  Thinking outside the box.  This summer I bought a card featuring the famous New …