What we do should be informed by what we know. Asking “what” will help.

Self-awareness is so important in facing life’s ups and downs.  Despite experience shaping our model of the world (as I’ve written before), bias still prevents us from making experience-based decisions, especially if we lack self-awareness.  A colleague recently sent me a note along with a 2018 Harvard Business Review article by Dr. Tasha Eurich which explored this theme.

Self-awareness

Self-awareness

Eurich’s article spoke of two broad categories of self-awareness:

“The first, which we dubbed internal self-awareness, represents how clearly we see our own values, passions, aspirations, fit with our environment, reactions (including thoughts, feelings, behaviors, strengths, and weaknesses), and impact on others. We’ve found that internal self-awareness is associated with higher job and relationship satisfaction, personal and social control, and happiness; it is negatively related to anxiety, stress, and depression.

The second category, external self-awareness, means understanding how other people view us, in terms of those same factors listed above. Our research shows that people who know how others see them are more skilled at showing empathy and taking others’ perspectives. For leaders who see themselves as their employees do, their employees tend to have a better relationship with them, feel more satisfied with them, and see them as more effective in general.”

Self-awareness can help in confronting our biases. Common obstructionist biases in situations that should be informed by experience are the tendency to use confirmatory evidence, assumptions about causality, and disregarding negative information. My colleague’s question to me was, “Do we throw our hands up now?”

Not yet (she answered her own question). There are different ways to gain self-awareness outlined in the HBR article.  Dr. Eurich found that “people who improved their external self-awareness did so by seeking out feedback from loving critics — that is, people who have their best interests in mind and are willing to tell them the truth. To ensure they don’t overreact or overcorrect based on one person’s opinion, they also gut-check difficult or surprising feedback with others.”  Introspection, on the other hand, was a surprisingly poor way to gain self-awareness for many people because we often approach it in the wrong way.  We begin our introspection with the question “why.”  Eurich makes the point that “why” invites negativity and rationalization. Instead, she encourages the use of “what” questions in forward-focused introspection, because identifying patterns in situations and decision-making allows us to see what actions contributed toward our success or failure. Asking “what” questions will help people make experience-based decisions.

What we do should be informed by what we know. It’s hard. But asking “what” will help.

Have a good week.

More to come…

DJB